My shop will stay open as long as possible until my stock runs out. Until then, there are plenty of prints available!
(Subject to change EST: 1-2+ Weeks)
Keep in mind that I pack all orders by myself & try my best to pay attention to detail to ensure safe delivery. All print orders are ensured tracking as reassurance and you will be notified via email once the package is sent out.
*Delivery conditions are out my control & package arrival will vary based on your location in the world.
Every shop opening will consistently restock the Senior Portrait series (HQ & JJK), Smol Friend Enamel Pins & Teyvat Prince Prints. Regarding other items in the shop they may be retired or become permanent.
IDO NOT ACCEPT PAYPAL. My shopdoes accept debit, credit, VISA, Apple Pay, Google Pay, Shop Pay, AMEX, Discover, Mastercard, etc. Please check the forms of payment at the bottom of the site.
Unfortunately, I'm not able to provide Paypal as a form of payment due to being locked out of it and the occurrence of small business owners getting their accounts getting frozen.
Please use a different form of payment or manually input your credit card information at check out.
Yes,I do accept group orders! However, I DO NOT host any GOs you’ll have to look for groups within your area/country.
Keep in my mind my stock is limited.
GO organizers are responsible with communicating with their customers about product arrival & delivery. If failedto communicate & handle orders, then GO organizations will be blacklisted from purchasing from my shop.
EMAIL : shop@bionyoillustrations.com
Please do not contact me through my socials because I receive a lot of notifications! I don't want to miss any of your concerns.
*Please expect a response within a 3-5 business days.
Questions about my Order
Of course you can! Please fill out this Combine Orders form & you will receive an email confirmation in 3-5 business days that your orders have been combined.
Shipping fees refunds will appear on your cards in 3-10 business days.
No problem! Please fill out this Address correction form and I will correct current address into the proper one before sending out your package.
Please make sure to double check at the end of the form if everything is correct.
If you would like to cancel your order and it has not been shipped yet, contact by emailing shop@bionyoillustrations.com or message through the contact page and we'll refund you in full.
Refunds can only be issued on the same card that was used when making the order. If your order has already been shipped, you'll need to ship it back to us at your expense and we'll refund you once we receive it and confirm the items haven't been used or damaged. Please always contact us first before returning an item. This is valid within 30 days of your order being shipped.
You must have inputted the incorrect email. Please contact me through the form or email shop@bionyoillustrations.com and I will resend you the receipt confirmation email.
My apologies for the inconvenience! I must of read the order wrong or forgot to put the proper item in. Don't worry, contact me then I'll walk you through the steps of getting the correct order.
Email: shop@bionyoillustrations.com
It is rare but unavoidable that the occasional order is damaged in the shipping process. In that case, we will immediately send you a replacement order!
No additional charges. Contact us via email at shop@bionyoillustrations.com or the shop's contact form and include the name used in the order,order number, and a picture and/or video of the damaged item(s) for a replacement or a refund! This is valid within 30 days of your order being shipped.
My apologies for the inconvenience & delay, but please be patient with small businesses.
It usually takes 1-2 weeks for me to get to people's orders because I package numerically of who checked out first. Keep in mind I package everything on my own with the occasional help of loved ones.
I only package about 90-100 orders per day.
My apologies for the inconvenience, there must have been a problem with the method of payment, the USPS doesn't allow me to ship to your country (click here to view) or you haven't responded to my email after 14 days regarding an order error.
Please contact me (email: shop@bionyoillustrations.com) and we'll figure out the best solution. Sold out items can not be switched with or items of different value. You can only switch with available versions of the item.
* Order may be cancelled if it contains many mistakes.
Domestic Orders within USA
US DOMESTIC TRACKING INCLUDED - $5.00 USD
* Only USPS® - United States Postal Service
In response to COVID 19, orders may experience extended processing and delivery times due to its impact on business operations and the USPS.
Domestic orders are shipped via USPS First-Class Mail®. Please allow 1-2 weeks for production time, following USPS an additional 1-2 weeks to transit your order. You will receive an email from us immediately when your order ships.
International Orders
Yes! We now offer worldwide shipping! All international orders will be shipped via USPS First-Class International Services ®.
Please refer to this link to see which countries are affected. If your country is on the USPS list, then unfortunately I'm unable to ship to you :-(
Note:USPS can no longer accept or deliver international mail to several countries due to COVID-19 service impacts. See all countries with temporary service and guaranteed-delivery suspensions. Read More
Metered Mail (w/ Tracking) are mandatory for prints, pins and stationery.
May vary with location
[ WORLD ZONE SHIPPING FEE ESTIMATE ]
> North America (Canada, Mexico, Central America) - $12.00 USD > South America - $ 15.00 USD > EU & UK - $16.00 USD > Australia & Oceania - $ 16.00 USD > Asia - $16.00 USD > South East Asia - $16.00 USD > Middle East - $14.00 USD > Africa - $ 15.00 USD
International overseas deliveries can take anywhere from 3 weeks to 2 months due to shipping delays and your country's mail courier.
Products
ALL PACKAGES WILL RECIEVE ONE 4x6 postcard freebie
I always aim to make sure customers receive the correct items. Please feel free to keep the incorrect items, no need for returns! However, if your items come in damage keep in mind the delivery process is out of my hands.
Proceed to contact me directly and we’ll take you through the process to fixing the dilemma or refund.
Yes! During the check out process, in the note section please specify that this is a gift by clicking then leave a message to the recipient:
I'll print out the card with the note you've provided and include in it in the package before sending it off.
The majority of my packaging are the same throughout every order for me to pack quickly as possible. The closest thing to a personalization that I can provide are:
> Asking for my signature on a print > Specific instructions if you want certain items to be packed separately or together (please include this in the notes section)
Restock & Pre Orders
I try to restock every 2-3 months depending on the plans for the shop.
TBA - To be announced
The HQ Senior portrait series is one of the most demanded set from my shop and I'm happy to know that people want to get a copy of my prints. However, the series will be put on hiatus until the summer.
Sold out characters will stay out of stock until further notice.
Cancellation & Return Policy
If you would like to cancel your order and it has not been shipped yet, contact by emailing shop@bionyoillustrations.com or message through the contact page and we'll refund you in full.
Refunds can only be issued on the same card that was used when making the order. If your order has already been shipped, you'll need to ship it back to us at your expense and we'll refund you once we receive it and confirm the items haven't been used or damaged. Please always contact us first before returning an item. This is valid within 30 days of your order being shipped.
If you would like to cancel your order and it has not been shipped yet, contact us and we'll review the request.
Refunds can only be issued on the same card account that was used when making the order. If your order has already been shipped, you'll need to ship it back to us at your expense and we'll refund you once we receive it and confirm the items haven't been used or damaged. Please always contact us first before returning an item. Not a guaranteed or replacement.
This is valid within 30 days of your order being shipped.
It is rare but unavoidable that the occasional order is damaged in the shipping process. In that case, we will immediately send you a replacement order! No additional charges.
Contact us via email at shop@bionyoillustrations.com or the shop's contact form and include the name used in the order,order number, and a picture and/or video of the damaged item(s) for a replacement or a refund! This is valid within 30 days of your order being shipped.
Supplies & Packaging
> I print my personal illustrations at home on my Canon Prixma Pro 100.
>Gotprint & Moo for business cards, backings & postcards.
Transparency is important and I would love to share with you all on where I get my supplies. Expect minimal to no use of plastic & recyclable packaging in every order!
Unfortunately, I don't take commissions as of right now. However, once in a blue moon I do them for commercial work or whenever I have the time. Do keep an eye out for that comm sheet!
Due to account/personal reasons, I'm unable to access to my previous Paypal account. Please plan accordingly use a different way of inputting your information.
My apologies to hear that the things you wanted are out of stock. I try my best to restock as frequent as possible, but I don't have an exact date planned as of right now.
My prep time varies from 1-3 months. Keep updated with upcoming restocks!
You can get to me through my contact page or email shop@bionyoillustrations.com! I'll be happy to assist you.
* Please do not contact me through my socials because I receive a lot of notifications! I don't want to miss any of your concerns.
